> ## Documentation Index
> Fetch the complete documentation index at: https://vector.storyship.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions about Vectorized (AI Vectorizer) - Image Tracer. Find quick answers to usage, pricing, technical, and troubleshooting questions.

## General Questions

<AccordionGroup>
  <Accordion title="What is Vectorized (AI Vectorizer) - Image Tracer?" icon="circle-question">
    Vectorized (AI Vectorizer) - Image Tracer is a Figma plugin that converts bitmap images (PNG, JPG) into editable SVG vectors using AI-powered technology from Vectorizer.ai.

    **Key features**:

    * 🎨 4 smart presets (Logo, Illustration, Line Art, High-Fidelity)
    * 👁️ HD Preview before converting (only 2 credits)
    * 🎛️ Professional controls (Quality, Detail, Colors, Style)
    * ⚡ Processes in 5-60 seconds
    * ✏️ Results are fully editable in Figma

    [Learn more →](/)
  </Accordion>

  <Accordion title="How is this different from Vectorizer.ai website?" icon="arrows-left-right">
    **Vectorized plugin**:

    * ✓ Works directly in Figma (no file uploads)
    * ✓ Pay-per-use (no subscription)
    * ✓ SVG automatically placed in canvas
    * ✓ Instant editing after conversion

    **Vectorizer.ai website**:

    * Requires leaving Figma
    * \$9.99/month subscription (100 conversions)
    * Manual download and import
    * Separate workflow

    **Both use the same AI engine**, but our plugin offers Figma-native convenience!
  </Accordion>

  <Accordion title="Do I need a Vectorizer.ai account?" icon="user">
    **No separate account needed!**

    * Plugin works with your existing Figma account
    * Credits tied to your Figma User ID
    * No additional sign-up required
    * Purchase credits directly in the plugin

    Your Figma account is all you need.
  </Accordion>

  <Accordion title="Is there a free trial?" icon="gift">
    **No free credits currently**, but we offer:

    * **Starter Pack**: \$4 for 100 credits (\~10 conversions)
    * **HD Preview**: Only 2 credits to test before converting
    * **No subscription**: Pay once, use for 6 months

    **Why no free trial**:

    * Vectorizer.ai API charges us per conversion
    * Free tier would be unsustainable
    * \$4 starter pack is our "trial" offer

    **Pro tip**: Use HD Preview (2 credits) to test multiple images cheaply!
  </Accordion>
</AccordionGroup>

***

## Usage Questions

<AccordionGroup>
  <Accordion title="Which preset should I use?" icon="sliders">
    **Quick decision guide**:

    | Image Type                    | Recommended Preset |
    | ----------------------------- | ------------------ |
    | Company logo, app icon        | **Logo**           |
    | Flat illustration, UI graphic | **Illustration** ⭐ |
    | Hand sketch, line drawing     | **Line Art**       |
    | Complex art, photo            | **High-Fidelity**  |
    | **Not sure?**                 | **Illustration**   |

    ⭐ **Illustration preset** works great for 90% of images. Start there!

    [Deep dive into presets →](/user-guide/understanding-presets)
  </Accordion>

  <Accordion title="Why does my conversion look different from the preview?" icon="not-equal">
    **Small differences are normal** due to:

    1. **Preview is PNG** (rasterized representation)
    2. **Final is SVG** (true vector with precise math)
    3. **Rendering differences** between web and Figma

    **Usually differences are minor (less than 5%)** and expected.

    **If drastically different**:

    * Check if you changed settings after preview
    * Make sure you clicked "Convert" (not "Preview" again)
    * Try converting again with same settings
    * [Contact support](/support/troubleshooting) if consistently wrong
  </Accordion>

  <Accordion title="Can I vectorize text?" icon="font">
    **Not recommended!**

    **Why**:

    * Text in Figma is already vector (scalable)
    * Vectorizing converts to shapes (loses editability)
    * Can't change font or text content after

    **Better approach**:

    1. Use Figma's text tool directly
    2. If you need outlined text: Select text → Type → "Outline Stroke" (`Shift + Cmd/Ctrl + O`)

    **Only vectorize text** if it's part of a logo/image you're converting.
  </Accordion>

  <Accordion title="What's the maximum image size I can convert?" icon="expand">
    **Technical limits**:

    * **Max file size**: 50 MB
    * **Max dimensions**: 10,000 × 10,000 pixels
    * **Recommended**: Under 5,000 × 5,000 for best results

    **Larger images**:

    * Take longer to process
    * May produce larger SVG files
    * Could timeout (>2 minutes)

    **Best practice**:

    * Resize huge images to 3,000-4,000px max dimension
    * Quality won't improve past certain size
    * Smaller = faster processing
  </Accordion>

  <Accordion title="Can I batch convert multiple images?" icon="layer-group">
    **Not currently supported.**

    **Current workflow** (one at a time):

    1. Select first image
    2. Convert
    3. Select next image
    4. Repeat

    **Workaround**: Use Quick Actions (`Cmd/Ctrl + /`) to launch the plugin quickly for each image.
  </Accordion>

  <Accordion title="Does it work with vector images (SVG)?" icon="shapes">
    **No, only raster/bitmap images.**

    **Supported formats**:

    * ✓ PNG
    * ✓ JPG/JPEG
    * ✓ Any Figma node with image fill

    **Not supported**:

    * ❌ Existing SVG (already vector!)
    * ❌ PDF
    * ❌ GIF
    * ❌ Video
    * ❌ Figma vector shapes

    **Why**: SVG is already vector format—no conversion needed!
  </Accordion>
</AccordionGroup>

***

## Pricing & Credits

<AccordionGroup>
  <Accordion title="How much does it cost?" icon="dollar-sign">
    **Credit-based pricing**:

    | Action          | Credits | USD (Starter) | USD (Pro) |
    | --------------- | ------- | ------------- | --------- |
    | HD Preview      | 2       | \$0.08        | \$0.04    |
    | Full Conversion | 10      | \$0.40        | \$0.20    |

    **Packages**:

    * **Starter**: \$4 for 100 credits (\~10 conversions)
    * **Pro**: \$8 for 400 credits (\~40 conversions, 50% savings!)

    [View full pricing →](/support/credits-pricing)
  </Accordion>

  <Accordion title="Do credits expire?" icon="clock">
    **Yes, after 6 months** from purchase date.

    **How it works**:

    * Buy on Jan 1 → Expires Jul 1
    * Warnings at 7 days and 3 days before
    * After expiration: Credits unavailable

    **Reset expiration**:

    * Buying new credits resets expiration date for ALL credits
    * No credits wasted if you buy before they expire!

    [Learn more →](/support/credits-pricing#credit-expiration)
  </Accordion>

  <Accordion title="Can I get a refund?" icon="rotate-left">
    **Generally no, but exceptions for technical issues.**

    **Refund policy**:

    * ❌ No refunds for unused credits (like gift cards)
    * ✅ Refunds for technical problems we can't fix
    * ✅ Credits refunded if conversion fails due to error

    **Why no refunds**:

    * Credits instantly usable
    * API costs incurred immediately
    * Digital goods policy

    **Recommendation**:

    * Start with Starter Pack (\$4) to test
    * Use HD Preview (2 credits) before converting
    * Contact support if issues occur

    [More details →](/support/credits-pricing)
  </Accordion>

  <Accordion title="What if conversion fails—do I lose credits?" icon="triangle-exclamation">
    **No! Credits are auto-refunded if conversion fails.**

    **How it works**:

    1. You click "Convert to SVG" (10 credits deducted)
    2. Processing starts
    3. **If it fails** due to error:
       * Credits automatically refunded within 1 minute
       * Error message explains what went wrong
       * No credits lost!

    **Manual refunds** (rare cases):

    * If auto-refund doesn't work, contact support
    * Include timestamp and screenshot
    * We'll manually refund within 24 hours

    **User errors** (credits NOT refunded):

    * Wrong settings chosen
    * Unsatisfied with result
    * Changed mind after converting

    → Use HD Preview to avoid this!
  </Accordion>
</AccordionGroup>

***

## Technical Questions

<AccordionGroup>
  <Accordion title="Why isn't my image showing in the plugin?" icon="image-slash">
    **Common causes and solutions**:

    **1. Selected node doesn't have image fill**

    * Make sure you selected a node with actual image content
    * Check fill panel—should show "Image" fill type

    **2. Image not fully loaded**

    * Wait for image to load in Figma first
    * Large images may take time

    **3. Unsupported format**

    * Only PNG/JPG supported
    * Not SVG, PDF, or video

    **4. Hidden or locked layer**

    * Unlock layer
    * Make visible

    **Quick fix**:

    1. Copy image
    2. Create rectangle (`R`)
    3. Paste as fill (`Cmd/Ctrl + V`)
    4. Select rectangle
    5. Try plugin again

    [Full troubleshooting →](/support/troubleshooting)
  </Accordion>

  <Accordion title="Plugin won't load or shows blank screen" icon="spinner">
    **Troubleshooting steps**:

    **1. Check internet connection**

    * Plugin requires online access
    * Try loading a website to verify

    **2. Disable VPN/proxy**

    * Some VPNs block plugin connections
    * Disable temporarily and retry

    **3. Update Figma**

    * Make sure you're on latest version
    * Desktop: Help → Check for Updates
    * Browser: Refresh page (`Cmd/Ctrl + R`)

    **4. Clear cache (Browser version)**

    * Clear browser cache and cookies
    * Reload Figma

    **5. Restart Figma (Desktop version)**

    * Completely quit Figma
    * Reopen and try again

    **Still not working?** [Contact support](/support/troubleshooting)
  </Accordion>

  <Accordion title="Conversion is taking too long (>2 minutes)" icon="hourglass">
    **Normal processing times**:

    | Preset        | Expected Time |
    | ------------- | ------------- |
    | Logo          | 5-10 seconds  |
    | Illustration  | 10-20 seconds |
    | Line Art      | 15-25 seconds |
    | High-Fidelity | 30-90 seconds |

    **If longer than 2 minutes**:

    **Possible causes**:

    * Very large/complex image
    * Slow internet connection
    * Server congestion (rare)

    **Solutions**:

    1. **Wait**: High-Fidelity can take up to 90 seconds
    2. **Check internet**: Slow connection = slow processing
    3. **Reduce complexity**:
       * Lower Quality to Standard
       * Decrease Detail setting
       * Use smaller image
    4. **Avoid High-Fidelity** for testing

    **If stuck for 3+ minutes**: Refresh plugin and try again. Contact support if persists.
  </Accordion>

  <Accordion title="Result has too many dots/noise" icon="circle-dot">
    **This is a Detail setting issue.**

    **Problem**: Detail set too high → preserves JPG artifacts and noise

    **Solution**:

    1. **Lower Detail** slider (move left toward "Less")
    2. Try Detail value of **30-40**
    3. Use HD Preview (2 credits) to test
    4. Adjust until clean

    **Why it happens**:

    * JPG compression creates noise
    * Scanned images have paper texture
    * Screenshots have artifacts

    **Preset recommendations**:

    * Logo preset (Detail 30) - Aggressive noise removal
    * Illustration (Detail 50) - Balanced
    * Reduce manually if needed

    [Learn about Detail →](/user-guide/core-settings)
  </Accordion>

  <Accordion title="Colors are wrong or limited" icon="palette">
    **This is a Colors setting issue.**

    **Problem**: Colors setting too low → color quantization

    **Solution**:

    1. **Increase Colors** from dropdown
    2. Try **64** or **256** colors
    3. Or select **Unlimited** (0)
    4. Preview and compare

    **Why it happens**:

    * Preset has color limit (e.g., Logo = 16 colors)
    * Algorithm reduces colors for simplification
    * Good for simple graphics, bad for complex ones

    **When to limit colors**:

    * ✓ Simple logos (8-16 colors)
    * ✓ Icons (4-8 colors)
    * ✓ Clean illustrations (16-32)

    **When to increase**:

    * Complex illustrations (64-256)
    * Photos (256 or Unlimited)
    * Gradients (256 or Unlimited)

    [Learn about Colors →](/user-guide/core-settings)
  </Accordion>

  <Accordion title="Edges look jagged/blocky" icon="stairs">
    **This is a Quality setting issue.**

    **Problem**: Quality set too low → rough curves

    **Solution**:

    1. **Increase Quality** slider
    2. Try **High** or **Ultra**
    3. Preview to see improvement
    4. Convert when satisfied

    **Why it happens**:

    * Draft/Standard quality uses looser curve fitting
    * Faster processing, less precision
    * Noticeable when zoomed in

    **Quality guide**:

    * **Draft**: Quick tests only
    * **Standard**: Daily use (good enough for most)
    * **High**: Print, large displays
    * **Ultra**: Maximum precision

    **Trade-off**: Higher quality = larger files + slower processing

    [Learn about Quality →](/user-guide/core-settings)
  </Accordion>
</AccordionGroup>

***

## Results & Editing

<AccordionGroup>
  <Accordion title="How do I edit the SVG after converting?" icon="pen-to-square">
    **Your SVG is a native Figma vector!** Use all normal Figma tools:

    **Change colors**:

    1. Double-click SVG to enter group
    2. Select individual shapes
    3. Change fill colors in right panel

    **Edit paths**:

    1. Double-click shape to enter vector edit mode
    2. Drag anchor points
    3. Adjust bezier handles
    4. Add/delete points

    **Modify structure**:

    * Boolean operations (Union, Subtract, Intersect)
    * Flatten overlapping shapes
    * Simplify complex paths
    * Create components

    [Full editing guide →](/getting-started/quick-start#step-5-edit-your-vector-in-figma)
  </Accordion>

  <Accordion title="Can I re-convert an image with different settings?" icon="arrows-rotate">
    **Yes! Convert as many times as you want.**

    **Workflow**:

    1. Select original image again
    2. Adjust settings (try different preset or parameters)
    3. Preview (2 credits) or Convert (10 credits)
    4. Compare results
    5. Keep the best one

    **Cost**: Each conversion costs credits (10 per SVG, 2 per preview)

    **Tip**: Use cheap previews (2 credits) to test multiple settings before final conversion!
  </Accordion>

  <Accordion title="File size is too large—how do I reduce it?" icon="file">
    **Multiple strategies**:

    **1. Adjust settings before converting**:

    * Lower **Quality** (Standard instead of Ultra)
    * Reduce **Detail** (fewer small shapes)
    * Limit **Colors** (16-32 instead of 256)
    * Avoid **High-Fidelity** preset

    **2. Simplify after converting**:

    * Select SVG paths
    * Right-click → **Simplify**
    * Reduces anchor points
    * Smaller file, slightly less accurate

    **3. Flatten shapes**:

    * Select SVG
    * Right-click → **Flatten** (`Cmd/Ctrl + E`)
    * Merges overlapping paths
    * Can reduce complexity

    **4. Use different preset**:

    * Logo preset: Smallest files (5-50 KB)
    * Illustration: Medium (50-200 KB)
    * High-Fidelity: Largest (500 KB-2 MB)

    [Optimization guide →](/user-guide/best-practices)
  </Accordion>

  <Accordion title="How do I export the SVG for use on web?" icon="code">
    **Multiple export methods**:

    **Method 1: Copy SVG code**

    1. Select your converted SVG
    2. Right-click → Copy/Paste → **Copy as SVG**
    3. Paste into code editor
    4. Use in HTML/CSS

    **Method 2: Export as file**

    1. Select SVG
    2. Open Export panel (bottom right)
    3. Add export: **SVG**
    4. Click **Export**
    5. Save file

    **Method 3: Dev Mode (Figma)**

    * Enable Dev Mode
    * Select SVG
    * Copy code from Inspect panel

    **Tip**: Figma's SVG export is optimized and clean—works great for web!
  </Accordion>
</AccordionGroup>

***

## Account & Security

<AccordionGroup>
  <Accordion title="Is my design data safe?" icon="shield-check">
    **Absolutely. We take privacy seriously.**

    **What we DON'T do**:

    * ❌ Store your design files
    * ❌ Keep images after processing
    * ❌ Use your data for AI training
    * ❌ Share with third parties
    * ❌ Sell your data

    **What we DO**:

    * ✓ Send image to Vectorizer.ai API (secure HTTPS)
    * ✓ Process immediately
    * ✓ Delete within seconds after conversion
    * ✓ Store only: User ID + credit balance

    **Data retention**:

    * Images: Deleted immediately after conversion
    * User info: Figma ID + name (for credits)
    * No design files stored

    [Read full Privacy Policy →](/legal/privacy-policy)
  </Accordion>

  <Accordion title="Do you use my images to train AI?" icon="robot">
    **No, never.**

    * We use Vectorizer.ai's API (they also don't train on user data)
    * Your images are processed and immediately deleted
    * No data retention for ML/AI purposes
    * Guaranteed in our Privacy Policy

    **Vectorizer.ai's policy** (from their site):

    * No training on user uploads
    * Images deleted after processing
    * Privacy-first approach

    You own your designs 100%.
  </Accordion>

  <Accordion title="Can others see my conversions?" icon="eye-slash">
    **No. Everything is private to your account.**

    * Only you can see your converted SVGs
    * Credit balance is private
    * Conversion history not stored
    * No social/sharing features

    **Team accounts**: If multiple people use same Figma account, they share credits and can see each other's work (normal Figma behavior).
  </Accordion>
</AccordionGroup>

***

## Still Have Questions?

<CardGroup cols={3}>
  <Card title="Troubleshooting" icon="wrench" href="/support/troubleshooting">
    Detailed solutions for technical issues
  </Card>

  <Card title="Quick Start Guide" icon="rocket" href="/getting-started/quick-start">
    Step-by-step tutorial for first conversion
  </Card>

  <Card title="Contact Support" icon="life-ring" href="mailto:zouwenqiang678@gmail.com">
    Email us at [zouwenqiang678@gmail.com](mailto:zouwenqiang678@gmail.com)
  </Card>
</CardGroup>

<Note>
  **Can't find your question?** Email us at **[zouwenqiang678@gmail.com](mailto:zouwenqiang678@gmail.com)**
</Note>